Frequenty Asked Questions

About Hope Collective

What is Hope Collective?

How do I get in touch with you?

Account

How do I register and start my new account?

How do I update my details on my account?

Cancellations and Returns

Can I cancel my order?

How do I initiate a returns process?

Refunds

How long does it take to receive a refund?

How will I receive the refund?

Shipping and Delivery

How long does it take for delivery?

Can I have my stuff delivered on a particular day?

Payments

What payment types do you accept?

How does Cash on Delivery (COD) work? Pricing and TaxesDo your prices include taxes?

Privacy and Safety

How do I know if Hope Collective is safe?

Will you store my credit card details?